Terms & Conditions

CHANGES OF ORDER 1. Any changes must be submitted 14 days in advance prior to the event date. 2. Any changes within 14 days prior to the event date will not be entertained. CREATIVE VARIATION Reka Baka reserve the right to any alterations on the design if deemed necessary. Our creations are all handmade and no two designs will look exactly alike. FLOWERS ARRANGEMENT 1. Client may request for specific fresh flowers, subject to retail availability. In the situation the fresh flower requested by the client are not available, Reka Baka serve the right to substitute with any other suitable fresh flower available. 2. The floral arrangement of the cake varies upon the natural flow of the fresh flowers available. 3. Although sugar / gum paste flower and decorations are made from edible ingredients, they should not be consumed as it may consist of internal dowels and wires for support. ALLERGY Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You are to agree to notify your guests of this risk and hold us harmless for allergic reactions. REFUNDS, POSTPONEMENTS & CANCELLATIONS 1. Shall you need to postpone your cake for another date, we require a minimum of 14 days’ notice prior to the date of the event. Failure to do so will be charged additional 50% from the total cake value. 2. Shall you need to cancel the cake order, we require a minimum of 14 days’ notice prior to the date of the event. There will be no refund but 100% from the total cake value can be used as credit for future order. 3. There is no refund for any cancellation within 14 days prior to the date of the event. 4. Due to the handcrafted nature of our products, refunds requested due to decorating style, colour shade or general decoration design will not be entertained. 5. In the event of an unavoidable situations such as natural disasters, pandemic or any other Act of Nature, no refunds shall be given and you may reschedule for a full store credit. 6. If the cake does not meet your expectations when it arrives, please ensure you take a photo showing any damage and contact us within 24 hours of receiving. Reka Baka will not accept liability for any complaints made after 24 hours. 7. In the very unlikely event that we have to cancel your order for any reason, Reka Baka will provide you with the earliest notice possible and we shall discuss with you on a suitable alternative. If you do not wish to accept our suggested alternative, then we shall refund the full amount paid.